Complaints

At Debt Specialists Limited we do everything we can to make sure our customers get the best possible service. However, sometimes we don’t get things right first time. If you’re not completely happy with our service we’d like to hear about it so that we can do something to put it right. You can tell us about your concerns by any of the following: 

In writing; 

Please address your letter to the Complaints Manager at: 

Debt Specialists Limited 

Phoenix House 

100 Brierley Street 

Bury 

Lancashire 

BL9 9HN 

By Telephone; 

0161 762 7591 

We are available; 

10am to 7pm - Monday to Thursday 

9am to 3.30pm - Friday 

By Email; 

info@thedebtspecialists.co.uk

 

Procedure 

Our aim is to handle your complaint fairly, consistently and quickly. In order to do this, it will help if you provide as much information as possible and detail how you would like us to resolve the problem. If we uphold your complaint, we will apologise and we will explain what went wrong. Wherever possible, we will take the necessary steps to prevent the problem re-occurring. 

We will acknowledge receipt of the complaint within 5 working days. We will provide you with our final response to your complaint within 8 weeks.

 

If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to: 

The Financial Ombudsman Service 

Exchange Tower 

London 

E14 9SR 

Tel: 0300 123 9 123 or 0800 023 4567. 

They’re available between 8am to 8pm Monday to Friday, and from 9am to 1pm on Saturdays. 

Email: complaint.info@financial-ombudsman.org.uk 

Visit: www.financial-ombudsman.org.uk/consumer/complaints.htm

 

 

 

Website design and content copyright © 2020 Debt Specialists Limited. PPI Specialists is a trading style of Debt Specialists Limited. Registered in England and Wales (5809220). Registered office address: Phoenix House, 100 Brierley Street, Bury, BL9 9HN. Debt Specialists Limited is authorised and regulated by the Financial Conduct Authority. FRN 838008. All rights reserved
Tel : 0161 762 7591
info@thedebtspecialists.co.uk
Company Reg No. 5809220 DPA License No. Z9631445

VAT Registration No. 923433539